Customer Service in Supply Chain — Automation Lifecycle Solutions and Services
Dematic offers a wide variety of automation service solutions to meet your specific needs for keeping your equipment, software, and systems operating at peak performance.
Your operations are the backbone of your organization, so there’s no room for downtime, unplanned maintenance, or unscheduled stoppages. To meet demands, your facility must operate at optimal levels at all times, with the flow of goods running smoothly and efficiently with no interruptions.
Which lifecycle service level agreement is right for your business?
Our three tier service levels are outcome-based rather than transaction-based.
Gives you 24/7 remote support and fixed pricing on optional field support, built around several available service level agreements that provide industry-leading flexibility, responsiveness, and resolution times.
- Discounted Remote Support with Tier 3 SLA
- Discounted Field Support
- Basic Training Support
- IT Database and Software Monitoring
- Third Party Software Patching
Training
Dematic provides instruction and support for those of you responsible for operating and maintaining automated material handling systems through our Dematic University services, including:
- Instructor-led training
- eLearning modules
- Customer solutions (custom training)
- Technical documentation
Our technical communications and training specialists develop and deliver these services specifically for operators and maintenance staff who require the specialized knowledge and skills necessary to ensure high system uptime, operational effectiveness, and cost efficiency.
Why Dematic University services?
- Reduce the turnover rate of maintenance staff.
- Provide staff lacking knowledge and qualifications with effective levels of skills.
- Refresh and upgrade skilled maintenance staff with knowledge and expertise.
- Reduce time to complete repairs.
- Update diagnostic procedures to improve maintenance efficiency.
- Improve skills for proactive preventive maintenance.
- Meet company policy requirements specific for training hours.
Benefits of Dematic University services
- Maximize system uptime.
- Minimize time to complete repairs.
- Improve overall operational effectiveness.
- Increase skills, expertise, and competency of maintenance staff.
- Introduce new diagnostics and repair techniques.
- Provide effective training for new employees.
- Improve preventive maintenance strategies.
- Establish groundwork for implementing asset management software.
The Dematic difference
With Dematic, you will be able to grow your business, compete locally, retain customer loyalty, and deliver with speed and accuracy on a global scale.
It is critical to select the right supplier - one that will be a trusted partner throughout the entire process.
As a company that’s led innovation in Supply Chain for more than 200 years, Dematic provides the widest range of solutions and the expertise to build the solution you need for complete control and visibility over your operation.
Our solutions are tailored to your business challenges. Using standardized sub-systems and industry-leading insight and expertise, Dematic provides world-class integrated hardware, software, and support to help you empower people, optimize space, drive growth and improve efficiency.
With Dematic, you can grow your business to compete locally, retain customer loyalty, and deliver with speed and accuracy on a global scale.
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