• Sigma Healthcare is a leading Australian full line wholesale and distribution business catering to community and hospital pharmacies. Employing over 1,100 team members, Sigma services over 4,000 pharmacies and operates 10 distribution centres (DCs) nationwide. 
• Sigma has one of the largest pharmacy networks in Australia, with over 1,200 branded and independent pharmacies, including some of Australia’s best known pharmacy retail brands such as Amcal, Guardian, Pharmasave, Chemist King, WholeLife, and Discount Drug Stores, which collectively account for close to 20% of consumer spend in pharmacy in Australia.

As part of its network optimisation strategy to increase its competitiveness in the pharmaceutical industry, Sigma implemented materials handling solutions from Dematic – an intralogistics innovator that designs, builds, and supports intelligent, automated solutions and software for retail, manufacturing, and distribution operations.

Sigma selected the Dematic Goods-to-Person (GTP) Picking Solution as the central system to improve operational efficiencies at its two new DCs in Perth and Brisbane. Sigma’s decision stemmed from previous challenges experienced from legacy systems deployed at other DCs, which was curtailing the ability to continue to improve service delivery to customers.

The central objective Sigma had for the new system was for an automated solution that was modular and capable of expansion. The key operational improvements were enhanced productivity and accuracy rates achieved through the reduction of manual put away, replenishment, and picking processes with an end goal of the DCs processing the majority of their volume through automated picking procedures. 

“By automating operations with the Dematic solution, we wanted these new DCs to be robust and innovative, all whilst meeting Australian Standards and Sigma’s own quality parameters. Likewise, we wanted to offer service differentiation through improved DIFOT (delivery in full, on time) and an advanced ability to manage order volume growth,” added Paul.

The overarching goal was to modernise its new DCs with the latest in automated picking technology. The Dematic GTP Picking Solution was a step up from the previous technology deployed at other DCs, as it provided a solution to better meet the desired productivity rates, whilst still supporting the traditional voice picking systems in place.

The solution concept focuses on improved picking productivity with a GTP and A-Frame solution moving more volume through the system.

Dematic Software controls operations by optimising order fulfilment, from direct picking into right-sized shipping containers to reducing cycle times, labour costs, and shipping/transportation costs. Dematic Software interfaces with Sigma’s existing Warehouse Management System (WMS).

“The Dematic GTP Picking Solution delivers items directly to workstations – eliminating the need for operators to manually locate and retrieve items by travelling across the DC floor. The solution enhances operator performance by combining high-density, secure storage with the rapid rates and accuracy of directed picking from the ergonomically designed workstations,” said Darren Rawlinson, Dematic’s Regional Solutions Development Director, APAC.

The GTP solution receives inventory at decant workstations where operators scan barcodes and transfer items into inventory totes, which are automatically weighed and then conveyed and stored in three aisles of Dematic Multishuttle storage system. This ensures maximum inventory accuracy.

For order picking, inventory totes are retrieved from the Multishuttle system and sent to the Dematic Rapid Pick workstations, where lights and graphical instructions direct operators to pick the required items from the inventory tote. The inventory totes are then returned to storage, ready for the next order. Completed orders are transported to a Multishuttle storage buffer ahead of despatch. When the delivery run is ready, the totes are retrieved from the buffer prior to automated lidding, labelling, weighing, and scanning, and routed to the despatch sorter.

Additionally, the system can operate in a temperaturecontrolled environment, which is required for select pharmaceutical products that must be stored between 2° and 8°C

Throughout the rollout, Dematic encouraged a “train the trainer” approach to developing a good working knowledge and understanding of the system amongst key operational and management personnel at Sigma, who then trained all Sigma employees working with the system.

“Dematic worked in collaboration with our in-house project management teams at both DC sites, which really helped to ensure that our own staff understood the changes the new system was going to have on operations and how it was going to work,” said Paul. “Dematic’s support and expertise throughout the rollout and the entire project made for an easy transition, and with their constant assistance, we were confident that the new system would perform at its best.”

An ongoing Dematic service and support program optimises system uptime and continuity of production efficiency. It includes 24/7 support for all equipment, controls, and software with a residential service team located on site.

“By proactively working to reduce system downtime, we can reduce the overhead costs of system maintenance for Sigma. The program offers assurance to Sigma from us (the system designers) that their system is operating at peak efficiency,” said Darren.

“The system optimises the entire picking and delivery process by organising orders accurately and efficiently, and much faster than manual operation,” added Glenn.

For Sigma, warehouse and logistics has been an area of significant focus over the past three years. Through the deployment of the Dematic and other solutions to its network of new DCs, Sigma has subsequently made significant progress to its initiated business transformation program (Project Pivot), which aims to deliver $100+ million in efficiency gains by the end of the 2021 financial year.

Additionally, the Dematic GTP Picking Solution provides a safer workspace for all DC staff, meeting all current regulations that apply to Sigma’s DCs in Brisbane and Perth, such as Work Health and Safety, OH&S, Guide to Good Distribution Practice (GDP) for Medicinal Products, and the current health government regulations around COVID-19.

Sigma has been able to fulfill current and future order volumes with an increased number of stock keep units (SKU) to accommodate volume growth in line with Sigma’s business plans through to 2027.

“The modular and scalable solution provides us with the flexibility to optimise current operations and to expand as our business grows. Likewise, the ability to manage logistics costs and forecast budgets has been a significant benefit to us” said Paul.