Training
Dematic University technical communications and training
Our technical communication specialists provide accurate, usable documentation and training that is designed for you. Our training and eLearning development teams use the latest technology and evidence-based instruction to provide learning opportunities focused on improving performance and reducing downtime. Our goal is to provide industry-leading supply chain documentation and learning solutions in a dynamic digital experience, benefiting from a variety of multimedia deliverables to support your operations.
Dematic University instructor-led training
Our technical classes focus on specific maintenance procedures and practices, as well as explanations, definitions, and “how to” instructions. Topics include operation, mechanical maintenance, and system controls.
Most classes are designed to help maintenance staff acquire the specialized knowledge and skills necessary to ensure high system uptime, operational effectiveness, and cost efficiency.
Benefits:
- Increase skills, expertise, and competency of staff
- Introduce new diagnostics and repair techniques
- Refresh and upgrade maintenance knowledge and expertise
- Reduce cost to maintain by minimizing time to repair
- Minimize unplanned downtime through proactive measures
- Maximize system uptime by improving operational effectiveness
Dematic University eLearning
Employees are your single biggest asset, and we are pleased to provide eLearning resources to train and retain them in support of your automated material handling solutions. Our eLearning offering is an online subscription-based resource that includes access to a wide variety of training courses and "how to" videos. The courses feature interactive training and learning content for technicians who prefer to learn at their own pace, time, and location. The eLearning resources can also augment and reinforce our in-person instructor led training, either as preparation or review.
Benefits:
- Customer-specific website with unique address
- Accessible online 24/7/365
- Interactive course content with learning objectives and exams
- Secure log-in and tracking of student progress
- Customer admin account for reporting and tracking measures
Dematic University customer solutions
Our customer solutions offerings expand beyond traditional Instructor-Led Training (ILT) and documentation to address the specific project — and customer — needs. We developed these offerings using customer feedback and our internal continuous-improvement efforts to provide learning tools that promote customer success.
By analyzing your operation, we can recommend specific operator and custom maintenance solutions that pick up where traditional training and documentation leave off. We can take users further using a funnel-approach to learning, moving into area-specific and project-capstone enterprise training.
Benefits:
- Custom training developed specifically for your operation
- Operator-level training including daily operations and troubleshooting
- Capstone training that helps users develop a system-wide approach to troubleshooting issues and generating recovery scenarios
- Solution-center learning tools that support a sustainable learning model
Dematic University documentation
Our in-house technical documentation team is dedicated to creating clear, user-centric documentation that simplifies the automation process and enhances the overall customer experience. Using industry-standard tools and platforms, we document automation processes and procedures for automation software, controls, and mechanical systems.
Users access documentation from the Dematic Online Portal where they can perform tasks such as identifying and ordering parts, viewing documentation, and checking for Product Bulletins and Safety Alerts.
Benefits:
- Improved user adoption and reduced training time
- Enhanced customer satisfaction through clear, concise documentation
- Increased efficiency and reduced errors through accurate documentation